Good to know

Read carefully, so we can complete your job quickly and smoothly.

  • Please do not send MS Office software files for preparing a print file; we cannot print those files.
  • Save file names without diacritical marks.
  • Overprint is not recommended.

A few more important facts:

  • Bleed of 3 mm is required.
  • The preferred print file is a composite PDF in vector graphics saved according to the PDF/X-4 standard.
  • Recommended resolution 1:1 100 dpi (super wide format), 150–300 dpi (wide format), 600–1000 dpi (files requiring photo quality and small-format files).
  • CMYK (ICC profile Coated FOGRA39)
  • Send the PMS (Pantone Matching System) code, then you will get exactly the shade you chose.

For files larger than 5 m you can use proportional scaling at 1:2 (reduced 2x) or 1:10 (reduced 10x).

Please send any complaints that arise to our myyk@pixmill.ee address. We will respond within 7 days, but we will try at the first opportunity.

You can wash and dry the flags.

PIXMILL ESTONIA OÜ has undertaken the obligation to protect the privacy of customers and users. Based on this, we have prepared these privacy policy principles, which address the collection, use, disclosure, transfer and storage of personal data. Our activities on the internet comply with all relevant activities and the corresponding legislation of the European Union and the laws of the Republic of Estonia. Please take a moment to review our privacy principles.

The e-store is operated by PIXMILL ESTONIA OÜ (reg.no.11814042), Piirimäe 3, Tänassilma, 76406 Harju County, Estonia

COLLECTED AND PROCESSED PERSONAL DATA

  1. Customer’s first and last name.

  2. Customer’s phone number.

  3. Customer’s email address.

  4. Delivery address of the goods.

  5. Designs, advertisements or other materials sent by the customer.

  6. Information contained in emails sent by the customer or in inquiries made.

  7. Customer’s bank account number.

  8. Cost of goods and services and payment-related data.

  9. Communication between the customer and PIXMILL ESTONIA OÜ.

  10. Customer’s IP address.

PURPOSES OF PROCESSING PERSONAL DATA

The personal data collected about the Customer mentioned in the privacy terms are processed solely for the purpose of providing the Service, enabling the provision of the Service, preparing contracts and enabling the use of the Website.

  • Personal data is used to manage the customer’s orders and deliver goods.

  • Purchase history data is used to compile an overview of purchased goods and services, to analyze customer preferences and, among other things, to resolve consumer disputes.

  • The bank account number is used for returning payments to the customer.

  • Personal data such as email, phone number and customer name are processed to resolve issues related to the provision of goods and services.

  • Email is also used for sending invoices and the phone number is used for notifications when goods arrive at the parcel machine.

  • The IP address or other network identifiers of the online store user are processed for providing the online store as an information society service and for compiling web usage statistics.

LEGAL BASIS FOR DATA PROCESSING

  • Processing of personal data takes place for the purpose of fulfilling the contract concluded with the customer (management of customer orders, delivery, return of goods and payments).

  • Processing of personal data takes place to fulfill a legal obligation (e.g. accounting).

  • Processing of personal data is necessary due to the legitimate interest of the controller.

  • Data processing takes place with the customer’s consent: for direct marketing purposes.

SHARING OF PERSONAL DATA

We do not disclose the Customer’s personal data to third parties, except in the following cases:

  • Transfer of personal data to subcontractors or cooperation partners related to the provision of the service if the transfer of data makes the provision of the service possible.

  • Due to a legal obligation to disclose or share the Customer’s personal data (primarily for purposes prescribed by law, for example due to a court decision or to prevent crimes, protect the Customer’s life and health).

  • To ensure the fulfillment of the provision of the service.

  • Due to the sale of the company, either partially or in full, or due to company restructuring. In this case we will take all necessary measures to ensure the continued protection of the Customer’s personal data.

  • For the purpose of improving and developing the provided Service. Third parties are considered processors of personal data when processing personal data for the above-mentioned purpose.

STORAGE AND PROTECTION OF PERSONAL DATA

  • All personal data collected about the Customer is stored on servers located in countries of the European Union or the European Economic Area.

  • Personal data related to the Customer used by PIXMILL ESTONIA OÜ for providing services and fulfilling orders is stored for up to 10 years from the moment the relevant personal data comes into the possession of Pixmill Estonia OÜ or until all claims that may arise from or in connection with these personal data have expired. Accounting source documents are stored for 7 years in accordance with the Accounting Act.

  • Personal data of the Customer is accessible only to our employees and members of the management bodies who have the right to use personal data only in connection with providing the Service and managing the Website.

  • Due to applicable legislation we may have additional obligations to retain certain personal data.

ACCESS TO AND CORRECTION OF PERSONAL DATA

Personal data can be accessed and corrected in the online store user profile or through customer support. If the purchase has been made without a user account, personal data can be accessed through customer support. If a request to access personal data has been submitted electronically, the information will also be provided through commonly used electronic means.

The Customer has the right to request restriction of the processing of their personal data if the data is inaccurate or incomplete or if their personal data is processed unlawfully.

The Customer has the right to object to the processing of their personal data if they believe that there is no legal basis for processing their personal data.

DELETION

To delete personal data, contact customer support via email. The deletion request will be responded to no later than within one month and the period for deleting the data will be specified. The response will also indicate which personal data will not be deleted and on what legal basis and reason.

DIRECT MARKETING MESSAGES

The email address and phone number are used for sending direct marketing messages if the customer has given the corresponding consent. If the customer does not wish to receive direct marketing messages, they must select the corresponding reference in the footer of the email or contact customer support.

DISPUTE RESOLUTION

Disputes related to the processing of personal data are resolved through customer support at myyk@pixmill.ee or by calling (+372) 5855 9826.

Supervisory authority: Estonian Data Protection Inspectorate

The e-store is operated by PIXMILL ESTONIA OÜ (reg.no.11814042), Piirimäe 3, Tänassilma, 76406 Harju County, Estonia

Validity of the sales contract, product and price information

The terms of sale apply when purchasing goods from the Online Store.

The prices of the products sold in the Online Store are indicated next to the products. VAT and the delivery fee are added to the price.

The delivery fee depends on the buyer’s location and the delivery method. The delivery fee is displayed to the buyer when placing the order.

Information about the goods is presented in the Online Store directly next to the goods.

Placing an order

To order goods, add the desired products to the shopping cart. To place the order, fill in the required data fields and choose a suitable delivery method for the products. Then the amount payable will be displayed on the screen, which can be paid via a bank link or another payment solution.

The contract enters into force upon receipt of the amount payable in the Online Store’s bank account.

If it is not possible to deliver the ordered goods due to the goods being out of stock or for another reason, the buyer will be informed at the first opportunity and the paid money (including delivery costs) will generally be refunded within 1–2 working days. Depending on the payment method, receipt may take up to 7 working days.

Delivery

Goods are shipped to the following countries: Estonia, Finland.

The delivery costs are borne by the buyer and the corresponding price information is displayed next to the delivery method.

Shipments within Estonia generally reach the destination specified by the buyer within 3–7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 10 calendar days.

In exceptional cases, the right exists to deliver the goods within up to 30 calendar days.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the online store within 14 days, except in cases corresponding to the conditions listed in § 53(4) of the Law of Obligations Act. (E.g. upon delivery of an item made according to conditions provided by the consumer.)
The right of withdrawal does not apply if the buyer is a legal entity.

To exercise the 14-day right of return, the ordered goods must not be used in any way other than what is necessary to ascertain the nature, characteristics and functioning of the goods in the same way as permitted for testing goods in a physical store.

If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods or if there are signs of use or wear, the Online Store has the right to reduce the refundable amount according to the decrease in the value of the goods.

To return the goods, a withdrawal statement must be submitted  and sent to the email address no later than 14 days from receiving the goods.

The costs of returning the goods are borne by the buyer, except where the reason for return is that the item to be returned does not correspond to what was ordered (e.g. wrong or defective item).

The buyer must return the goods within 14 days following the submission of the statement or provide proof that they have handed the goods over to the carrier within the aforementioned period.

Upon receipt of the returned goods, the Online Store refunds to the buyer without delay, but no later than 14 days after receiving the withdrawal statement, all payments received from the buyer under the contract.

The Online Store may refuse to make refunds until it has received the item that is the subject of the contract back or until the buyer has provided evidence that the item has been sent back, depending on which occurs first.

If the buyer has expressly chosen a delivery method different from the cheapest standard delivery method offered by the Online Store, the Online Store does not have to refund the consumer the cost that exceeds the cost associated with the standard delivery method.

The Online Store has the right to withdraw from the sales transaction and demand the goods back from the buyer if the price of the goods in the online store has been mistakenly indicated significantly below the market price of the goods.

Right to submit a claim

The Online Store is liable for non-conformity with the contract terms or a defect of the goods sold to the buyer that existed already at the time of delivery and that becomes apparent within up to two years from delivery of the goods to the buyer. During the first year from delivery to the buyer it is presumed that the defect existed already at the time of delivery. Rebutting this presumption is the obligation of the Online Store.

If a defect appears, the buyer has the right to contact the online store no later than within two months by sending an email to myyk@pixmill.ee or calling: (+372) 5855 9826.

The Online Store is not liable for defects that have arisen after delivery of the goods due to the consumer’s actions or omissions (incorrect use, accident, etc.) or if it is due to normal wear and tear resulting from normal use of the item.

If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online Store will refund to the buyer all fees associated with the sales contract.

The Online Store responds to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Dispute resolution

If the buyer has complaints regarding the Online Store, they must first be sent to the email address myyk@pixmill.ee or call: (+372) 5855 9826.

If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint by the committee is free of charge.

The buyer may turn to the European Union consumer dispute resolution platform.